Chemneo ("we", "us", "our") operates this website to share chemical industry knowledge and to handle sourcing inquiries from buyers worldwide. This policy explains what personal information we handle, why we need it and the choices you have.
We keep it simple: we collect only what you choose to send us or what is needed to run the site, and we use it to answer your inquiry and serve your order.
Minimal data
Only the business details you enter in our inquiry forms.
Clear purpose
Used for quotations, communication and order follow-up.
Your control
Ask to access, correct or delete your data at any time.
Section 01
Information We Collect
We collect information in two ways: details you provide directly when you contact us, and limited technical data gathered automatically when you use the site.
Information you provide in inquiry forms
Name
So we know who we are speaking with.
Company
To understand your business and prepare a relevant offer.
Country
To check shipping routes and destination requirements.
Email address
To send quotations and reply to your questions.
Phone number
For faster follow-up by call or messaging app, if you prefer.
Product requirements & purchase list
Product names, specifications and quantities you ask us to source.
Information collected automatically
When you visit the site, our systems may record standard technical data:
- IP address and the approximate region derived from it
- Browser type, device type and operating system
- Pages viewed, referring pages and time spent on the site
See Cookies & Site Analytics for details.
Please note: our forms are for business information only. Please don't put sensitive personal data, such as health, financial account or government ID details, in your messages.
Section 02
How We Use Your Information
We use your information only for purposes connected to your inquiry and our business relationship.
Quotation
Checking availability across our product range and partner factories, then preparing your quote.
Communication
Answering technical and commercial questions and clarifying your requirements.
Order follow-up
Confirming orders, arranging delivery and handling after-sales questions.
We may also use information to keep the website secure, understand which content is useful, and meet our legal, tax, customs and export record-keeping duties.
We send product updates only if you have agreed to receive them or where the law allows it. You can opt out at any time by replying to the message or emailing us.
Legal bases for processing
Where laws such as the EU GDPR apply, we rely on:
- Pre-contract and contract steps: responding to your inquiry and fulfilling orders.
- Legitimate interests: running and improving our business and website.
- Consent: for non-essential cookies and marketing, where required.
- Legal obligation: keeping records required by applicable law.
Section 04
Data Storage & Security
Inquiry details are kept in our website systems, business email and customer records. We protect them with reasonable technical and organizational measures, including:
- Access limited to team members who handle your inquiry or order
- Secure transmission and password-protected systems
- Regular review of which data we still need
How long we keep your data
We keep personal information only as long as needed to respond to your inquiry, maintain our business relationship and meet legal, accounting or export record requirements. After that, we delete or anonymize it.
International transfers
Chemneo operates in China and serves buyers in more than 70 countries. Your information may be processed in China or in other countries where our service providers operate. Wherever it is processed, we protect it as described in this policy and as required by applicable law.
No method of transmitting or storing data online is completely secure. If you believe your information has been put at risk, please contact us right away.
Section 05
Third-Party Sharing
Our one-stop sourcing model means some requests involve partner factories and logistics providers. We share only what each task requires, and nothing more.
When we may share
- Partner factories: product specifications and quantities needed to confirm availability and price, without your contact details wherever possible.
- Logistics providers: the delivery and contact details needed to ship your order and clear customs.
- Service providers: website hosting, email and analytics services that act on our instructions.
- Authorities: when required by law or to protect our legal rights.
What we never do
- Sell or rent your personal information.
- Show your purchase list or pricing to other buyers.
- Let partners use your details for their own marketing.
- Share more data than a specific task requires.
If Chemneo is involved in a merger, acquisition or restructuring, your information may be transferred as part of that process and will stay protected under this policy.
Section 06
Your Privacy Rights
We welcome visitors from around the world. Wherever you are located, we offer the following rights, modelled on the EU GDPR. Some may be limited where the law requires us to keep certain records.
Access
Request a copy of the personal information we hold about you.
Correction
Ask us to fix inaccurate or incomplete details.
Deletion
Ask us to erase your data when we no longer need it.
Restriction & objection
Limit or object to certain uses, including marketing.
Portability
Receive your data in a commonly used, readable format.
Withdraw consent
Withdraw consent at any time where we rely on it.
How to make a request
-
1
Email info@achemi.org with the subject "Privacy Request" and the email address you used to contact us.
-
2
We may ask you to confirm your identity before acting on the request, to protect your data.
-
3
We respond within the time limit set by the law that applies to you.
If you are not satisfied with our response, you have the right to complain to the data protection authority in your country.
Section 07
Children's Privacy
This website is built for business buyers and chemical industry professionals. It is not directed to children, and we do not knowingly collect personal information from anyone under the age of digital consent in their country.
If you believe a child has sent us personal information, please contact us and we will delete it promptly.
Section 08
Changes to This Policy
We may update this policy as our services, tools or legal requirements change. The "Last updated" date at the top of this page shows when it was last revised.
For significant changes, we will post a clear notice on this page and, where appropriate, let you know by email. If you keep using the site after an update takes effect, the revised policy applies.